Returns & Exchanges
At D1 Milano, we want you to be completely satisfied with your timepiece. If you are not happy with your purchase, you may return it in its original condition within 14 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Ensure the watch is unworn, with all protective films intact, and placed securely in its original packaging along with the warranty card and any accessories.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at the nearest authorized courier location.
Quality Inspection & Refund
Once our team verifies the condition of the returned item, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing